Transparency Policy
Last updated: March 3, 2025
This Transparency Policy describes how Trionlirax operates openly and honestly in relation to its users, learners, instructors, and the public. It covers how we communicate about our practices, what information we make available, and how we uphold accountability across our platform and services.
1. Our Commitment to Transparency
Trionlirax is committed to operating in a manner that is open, honest, and understandable to everyone who uses our platform. We believe that transparency is foundational to trust, and we work to ensure that our users have access to clear and accurate information about how our services function, how their data is handled, and how decisions that affect them are made.
This policy applies to all aspects of our platform, including our masterclass offerings, instructor relationships, pricing structures, data practices, and communications.
2. Information We Make Available
2.1 Platform Operations
We publish clear descriptions of how our platform works, including:
- How courses and masterclasses are structured and delivered
- How instructors are selected and vetted
- How learner progress is tracked and reported
- What technologies are used to deliver our services
2.2 Pricing and Fees
We are committed to clear and upfront pricing. All fees associated with accessing content, subscriptions, or individual masterclasses are displayed prior to purchase. We do not impose hidden charges or undisclosed fees. Where applicable, taxes are itemised separately at checkout.
2.3 Instructor and Content Standards
We publish the criteria used to onboard instructors and the standards applied to course content. Learners have access to instructor profiles, credentials, and relevant background information before enrolling in any programme.
2.4 Refund and Cancellation Terms
Our refund and cancellation terms are clearly stated in our Terms of Service and are accessible at all times from our website. We do not apply retroactive changes to terms that affect purchases already made without appropriate notice to affected users.
3. Data Practices
3.1 Privacy Policy
A full Privacy Policy is maintained and accessible on our website at all times. It details what personal data we collect, how it is used, how long it is retained, and what rights users hold in relation to their data. This document is updated whenever material changes are made to our data practices.
3.2 Cookies and Tracking
We provide a clear and accessible Cookie Policy that explains which cookies and tracking technologies are in use on our platform, what purpose they serve, and how users can manage their preferences. Consent is obtained where required.
3.3 Third-Party Data Sharing
We do not sell personal data to third parties. Where data is shared with service providers to support platform operations, such arrangements are governed by data processing agreements. We disclose the categories of third-party services we work with in our Privacy Policy.
4. Communications and Marketing
All marketing communications sent by Trionlirax are clearly identified as originating from us. We do not engage in misleading advertising or make claims that cannot be substantiated. Promotional materials accurately represent the content, outcomes, and nature of our programmes.
Users who receive marketing communications are always provided with a clear and functional option to unsubscribe or manage their communication preferences.
5. Algorithmic and Automated Decisions
Where our platform uses automated systems to recommend content, personalise learning paths, or surface instructor listings, we make reasonable efforts to explain the basis on which such recommendations are generated. We do not use automated decision-making processes that produce legal or similarly significant effects on users without providing a means of review.
6. Moderation and Content Removal
We maintain internal guidelines governing the moderation of content published on our platform. Where content is removed or access is restricted, affected parties are notified where practicable and provided with information about the reason for the action and any available recourse.
7. Financial Relationships and Sponsorships
Where any content on our platform is sponsored, affiliated, or involves a commercial relationship between Trionlirax and a third party, this relationship is disclosed clearly within or adjacent to that content. Sponsored content is not presented as independent editorial content.
8. Platform Changes and Service Updates
We communicate material changes to our platform, services, or policies in advance where reasonably possible. Notices of significant changes are provided through:
- Email notification to registered users
- Announcements within the platform interface
- Updates to relevant policy documents with a revised effective date
Minor updates that do not materially affect user rights or experience may be implemented without prior notice but are reflected in updated documentation.
9. Feedback and Accountability
We welcome questions and feedback regarding this policy or any aspect of our operations. If you believe that Trionlirax has not acted in accordance with the commitments set out in this policy, you are encouraged to contact us directly so that we may address your concern.
All reports of potential non-compliance with this policy are reviewed internally. Where warranted, corrective measures are taken and, where appropriate, the outcome is communicated to the person who raised the concern.
10. Reporting and Disclosure
Trionlirax does not currently publish a formal public transparency report on a scheduled basis. However, we are committed to responding to reasonable requests for aggregate information about our content moderation practices, data requests received from authorities, and significant platform developments, within the bounds of applicable law and our operational capacity.
11. Contact
If you have any questions about this Transparency Policy or wish to make an enquiry related to any of the practices described herein, you may contact us using the details below:
| Contact Method | Details |
|---|---|
| contact@trionlirax.world | |
| Phone | +27 62 795 5660 |
| Website | www.trionlirax.world |
| Postal Address | 1184 Whittle Ln, Queenswood, Pretoria, 0186, South Africa |